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Privacy Policy

Your appointment is very important. They are reserved especially for you. All our appointment confirmations and reminders are sent by texts or emails. Therefore, we respectfully require at least 12 hours’ notice BY TEXT prior to your appointment in order to cancel/ reschedule any service. Should you inform less than 12 hours or fail to show, you will be charged 50% non- refundable deposit for future bookings.
We understand that sometimes life happens beyond our control. Thus, a one-time allowance of last-minute cancellation/ reschedule will be permitted for emergency. After that the cancelation and no-show policy is in effect.
Three strikes continuously and you WILL NOT be able to rebook with us again.
If you are 15 minutes late or more, we will do our best, but your tardiness may limit our ability to guarantee the full experience of what you deserve. Also, when you are late, we cannot promise that your scheduled service can be performed that day as it is unfair to cut other clients’s appointment time or affects their plan and schedule.
Each NEW SET is 100% guaranteed. If your extensions fall more than 40% in the first 3 days, please contact us within 3 days of your appointment to discuss your concern and we may offer free retouch within 7 days. All lashes after 7 days will be charged at full price.
Payment must be made before your appointment starts.
We do not offer refunds on all services for any reason. You are paying for artist time, product and other expenses used to provide you with a service. If you experience an allergic reaction (which rarely happens) and are unable to wear the eyelash extensions applied, I will remove them for FREE within the first 3 days after application.
Please do not bring your child/ children under the age of 12 to be left unattended to your appointment. This policy is to ensure the safety of your child and our clients. If a child under 12 is brought to an appointment, the client may be asked to reschedule to a later time when their child isn’t with them, and a late cancellation fee will incur.
When booking your two/three-week refill appointment, you must have 40% remaining of lash extensions or it’s considered a FULL SET.

Who we are

Suggested text: Our website address is: https://hannah.namtroc.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.